Keep Clients Informed

There are some things we all know we need to do to avoid malpractice claims and bar complaints: Handle our business well and keep clients informed. Take or promptly return phone calls. I’ve found the surest way to end up with an angry client is to not return the client’s calls thinking “I really don’t have anything to report to them.” That’s a mistake. If you don’t have anything to report, talk to the client anyway and tell them why. If you need to apologize, do that. Shooting straight with clients is your best way to build good client relations and avoid malpractice claims and bar complaints.

From: “Malpractice Avoidance in Tort and Insurance Cases,” CLE presented to the Oklahoma Association for Justice. Copyright 2013 Rex Travis.